Data Privacy Statement
Protecting your privacy is important to us at Primrose & Co.
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather details you submit willingly. These include your name, business name, email, phone, delivery addresses, and any specific floral requirements. We also collect payment details when you place orders, though these are securely processed through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Primrose & Co. respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We regard the protection of your personal data as a priority and deploy suitable technical and organizational safeguards to shield it. This includes safe storage, encrypted communications, and limited access to personal data within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during transit between your browser and our services.
Limited Access
Only authorized staff who require information to deliver services may access customer data.
Although we employ robust security measures, no internet transmission method is completely secure. We regularly update our security practices to defend against emerging threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict how your information is used.
To exercise these rights, contact us with the details at the end of this policy. We will respond within a reasonable period as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention timelines differ based on the type of information and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies help us remember your preferences and analyze website performance.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites or services. This privacy policy applies only to Primrose & Co. and our website. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our operations, offerings, or legal obligations. When substantial changes occur, we will revise the "Last Updated" date shown at the top of this policy.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your information, please reach out to us.
Contact Us About Privacy
Primrose & Co. Privacy Unit
Floral Street, London
London, United Kingdom WC2E 9HA
Email address: [email protected]
Phone number: +44 20 7946 0958
For matters related to privacy, please put "Privacy Request" in the subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.